Refund Policy

Tongue scanner refund policy

We want you to be satisfied with your experience using our service. Please read this refund policy carefully before making a purchase.

15-Day Refund Policy

We offer a 15-day refund period starting from the date of purchase.

You may request a refund within this period if:

  • You experience technical issues that prevent you from accessing or using the service; and
  • Our support team is unable to resolve the issue within a reasonable timeframe.

Non-Refundable Conditions

Refunds will not be issued in the following cases:

  • The service has already been used and results have been successfully generated or delivered.
  • Dissatisfaction with AI-generated results, as outputs may vary depending on image quality and user input.
  • Incorrect or incomplete information provided by the user, including wrong email address or access key.
  • Refund requests submitted after the 15-day refund period has expired.

How to Request a Refund

To request a refund, please contact us within 15 days of your purchase and include:

  • Your registered email address
  • Proof of purchase
  • A brief explanation of the issue